Privacy Policy
Effective Date: 06/06/26
Andrea is a medical fundraising platform designed to connect individuals in need of healthcare support with donors willing to contribute financially. We are committed to protecting your privacy, safeguarding personal data, and ensuring transparency in how information is collected, used, and shared.
1. Information We Collect
We collect the following categories of information:
a. Patient Information
- Full name
- Contact details (phone number, email, address)
- Date of birth
- Medical condition details and hospital records (where applicable)
- Hospital admission documents or medical reports
- Next of kin or emergency contact information
b. Donor Information
- Full name
- Contact details
- Payment information (processed securely via third-party payment providers)
- Donation history
c. Platform Usage Data
- Device information (browser type, IP address, device ID)
- Activity logs (logins, fund requests, donations, transactions)
- Cookies and analytics data
2. How We Use Your Information
Andrea uses collected information to:
- Verify patient medical fund requests
- Connect verified patients with donors
- Facilitate secure donation and fund disbursement
- Prevent fraud and ensure platform integrity
- Communicate updates regarding campaigns and transactions
- Improve platform performance and user experience
3. Medical Fund Disbursement
All funds raised through Andrea are handled under strict verification and monitoring processes:
- Funds are released only to verified medical beneficiaries or approved hospital accounts
- Verification is conducted using submitted medical documentation and hospital confirmation
- In some cases, funds may be paid directly to healthcare providers rather than individuals
- Transaction records are maintained for transparency and audit purposes
- Andrea reserves the right to pause or reject disbursement if fraud is suspected
4. Data Sharing and Disclosure
We do not sell personal data. However, we may share information in the following cases:
- With verified healthcare providers for treatment validation
- With payment processors to complete transactions
- With regulatory or legal authorities when required by law
- To prevent fraud, abuse, or security threats
5. Data Security
We implement strong security measures including:
- Encryption of sensitive data
- Secure payment gateways
- Restricted access to personal data
- Regular system monitoring and audits
Despite these measures, no system is completely secure, and users acknowledge this risk when using the platform.
6. Data Retention
We retain personal and medical data only for as long as necessary to:
- Fulfill fundraising and disbursement purposes
- Comply with legal and regulatory requirements
- Resolve disputes or prevent fraud
Users may request data deletion, subject to legal obligations.
7. User Rights
Users have the right to:
- Access their personal data
- Request corrections to inaccurate information
- Request deletion of their account and data
- Withdraw consent for data processing (where applicable)
8. Third-Party Services
Andrea may use third-party services such as:
- Payment processors
- Cloud storage providers
- Analytics tools
These services operate under their own privacy policies.
9. Children's Privacy
Andrea does not knowingly collect data from individuals under the age of 13 without parental or guardian consent.
10. Updates to This Policy
We may update this Privacy Policy periodically. Users will be notified of significant changes through the platform or email.
11. Contact Us
If you have questions about this Privacy Policy or your data, contact: